We are unable to deactivate or retrieve any preset back after it has been purchased. Because of this, we don't offer refunds on our products. We are available to help every single day, though! Just email us at hello[at]villaandvine.com and we will respond within 24 hours (but usually much more quickly than that)!
By purchasing a product, you acknowledge that your purchase on The Preset Villa website is non-refundable and not returnable, under any circumstances. If you are not comfortable with this policy prior to your purchase, please ask us all the questions that you need prior to moving forward with buying.